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FAQ’s

FAQ’s

Get prompt responses from our friendly, professional and knowledgable support team

CAN A VIRTUAL EXECUTIVE ASSISTANT PROVIDE ME VALUE?

A highly skilled and experienced executive assistant sets you up for real success, by ensuring that you are able to spend your time where it is most needed and allowing you to execute on your priorities with excellence. Our VEA can provide you with professional, administrative, technical, and other business-related and operational assistance, remotely.

HOW DO I KNOW IF MY NEEDS ARE A FIT FOR THESE SERVICES?

We work best with busy executives who require guidance, direction and management with administrative and operational activities,  personally and/or professionally. We offer our services virtually, so having a client who prefers a consultant who works remotely is ideal.

CAN MY VIRTUAL EXECUTIVE ASSISTANT KEEP MY INBOX ORGANIZED?

Of course! Delegating your Gmail/Outlook inbox to your VEA to read, send, and delete messages on your behalf is a great way to stay on top of email and keep your inbox tidy. Our VEAs work out of Gmail or Outlook to accommodate your needs.

HOW ARE OUR SERVICES DIFFERENT FROM OTHER VIRTUAL EXECUTIVE ASSISTANTS?

Our executive assistants each have over 10 years of experience working with busy executives. We know how to seamlessly navigate highly critical, and sometimes sensitive, business needs. We are resourceful, creative, and emotionally intelligent, and we possess great written and verbal communication skills.

HOW ARE RATES DETERMINED?

Our rates are customized to your needs. We’ve worked on projects big and small, alike. With each client, we propose customizable solutions that can meet the budget of most busy executives and upper-level managers.

WHAT EMAIL WILL MY VIRTUAL EXECUTIVE ASSISTANT USE?

Your VEA will use your branded email. This feature allows your dedicated VEA to send and receive emails from your domain instead of their @svbranches.com address. This adds a level of professionalism and gives the appearance that your assistant is in-house, when desired. Set-up of your company’s branded email is the responsibility of you and your team.  

HOW QUICKLY WILL YOUR PROJECT OR TASKS BE COMPLETED?

Each client has unique business needs. We work collaboratively with you to identify gaps in organizational processes and set deadlines based on these unique needs. Your satisfaction is our primary goal.

WHAT ARE WORKING HOURS FOR MY VIRTUAL EXECUTIVE ASSISTANT?

All VEA’s work 8 am-5pm EST, Monday – Friday. You can submit tasks anytime, day or night, weekday or weekend. If submitted before/after business hours, your VEA will receive the task(s) the following business day to begin working on them. We know that there are last-minute emergencies. When those arise, please feel free to call your VEA on his/her cell phone.

WHERE WILL MY VIRTUAL EXECUTIVE ASSISTANT BE LOCATED?

All VEA’s are located in the United States and on the East coast, however we support clients on both the East and West coast.

WHY SVBRANCHES AND NOT AN AUTOMATED SERVICE?

SVBranches will give you the personal touch and personalized service that an automated service cannot do. In speaking with top executives, they feel that using an automated service is very impersonal and gives them less control over their scheduling.

WHAT ARE THE BENEFITS OF WORKING WITH SV BRANCHES??

As consultants, flexibility is our most valuable benefit for any client. We’re savvy when approaching business needs and dilemmas, and extremely comfortable working on time-sensitive projects with delicacy, a proactive demeanor and a collaborative approach.

HOW DO I GET STARTED?

It’s simple: contact us right away! We’ll conduct a one-on-one consultation by phone or email – whatever works best for you – and get to the specifics of how we can start making an immediate contribution to you and your organization.

WILL MY VIRTUAL EXECUTIVE ASSISTANT BE WORKING ON HOLIDAYS?

SVBranches observes major U.S. holidays. Your VEA will be offline and spending quality time with family and friends on these occasions during the year.

When a holiday falls on a weekend, SVBranches will follow the U.S Federal day of observance.

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